Tag Archives: frustration

Facing my fears plus other observations on Ghana

We got up early today and traveled out to the Kakum National Park.  No one will believe this but I am TERRIFIED of heights. I have been obsessing over the rope bridge at Kakum National Park since our very first planning meeting.  One way or another, I was going to do it.

Anyone who knows me well knows that besides a fear of heights, I have some social anxieties and I have to push myself sometimes.  This entire trip has required me to push myself outside my limits, but now I’m comfortable with these people.  At dinner last night, John and I were teasing each other about going across the bridge, and I told him if I could then SURELY he could cross the bridge.  There was a fair amount of trash talking and ultimately neither one of us could get out of crossing that rope bridge, 100 feet in the air, over the tops of trees.  There are actually a totally of 6 or 7 bridges.  I’m not sure how many, but there are a lot!

We got up to the bridge and there was no question that I’d do it, but I was so scared.  I can’t even describe my level of fear.  “The only thing you have to fear is fear itself” was said by someone who never looked down from a rope bridge in Ghana.  But we’re on this pilgrimage together, and nowhere was that more evident than today on the bridge.

In our group was a family from the UK with four children, one an infant in a carrier strapped to the front of the mom.  She’s currently teaching in Egypt and they’re here on holiday, and they all went over!  Do you think this made me less frightened?  No!  Not in the least!  I didn’t even think about them.  Instead, I obsessed over the number of people on the bridge.  The guide told us that the maximum was five.  FIVE!  Whatever happened to the elephants they said went across the rope bridges to test them?  Surely five of us wouldn’t weigh as much as an elephant!

I took the first step, petrified.  I started reciting to myself the Lord’s Prayer, the Apostle’s Creed, the 23rd Psalm, and all the other prayers I’ve ever memorized throughout my lifetime.  Then I started singing to myself.

Whether Shanna and Sharon have superhero hearing is something I’ll never know for sure, but Shanna said look at the back of her head and step with her.  I counted every single hair on the back of her head.  She stepped and I stepped.  Then Sharon started asking me questions.  I didn’t forget my fear of plummeting 100 feet to my death, but I was distracted enough that I can’t remember the exact number of bridges that I crossed.  I just know it was a lot.

John and Gale also made it across, and the three of us joined hands to help hold each other up as we went up and down the hills through the jungle.  I had left my cane in the bus and I am so proud of how well I did.  This entire trip has been one giant leap of faith after another.  I’ve made new friends and I’ve learned a lot about myself.

But I never need cross another rope bridge again in my life.

The Saga of the Sink, or Why I Believe in Design

Anyone who knows me well knows I have a low threshold for certain normal things.  I can handle a jet or a DC-3 losing an engine, but household things confound me.  What to wear is a huge decision.  I’m not good at it. I am easily overwhelmed by choices and decisions that a normal person might easily make, or even enjoy making.  I enjoyed these decisions when we built our last home, but we’ve moved to Macon and life has changed. I know my limits.

It was a leak in the kitchen faucets and mold that sent me over the edge.  I was calm at first, as we cleaned everything out of the cabinet.  I thought this was a repeat of our last leak, which was covered by our insurance, so I called that contractor.  The guy came out, removed the kick plate under the cabinet, and our sink fell down.  The contractor immediately denied responsibility and said this was a different leak.  I didn’t feel like fighting but when the sink crashed down, I lost it.

My husband is the kindest, most patient person in the world.  He took charge.  When we got to Lowe’s to find a replacement sink and faucet, there were too many choices. My eyes glazed over and Bob sensed a meltdown in my future. “You know, we should just call Bonnie.  She’ll know what to do.”  I married better than I deserve.

Bonnie Dowling is my friend.  We met at church and I trust her.  She has transformed our home and has saved us money.  She’s saved me time and my sanity.  She is a stunning individual, beautiful inside and out.  She’s smart and she’s talented, and she is always color coordinated.  I wish I had that talent. I trust her.

I believe in interior design.  I’ve tried doing things on my own, but Bob repainted the master bath three times in three years.  That’s pushing the limits of a very good and patient husband.  Bonnie helped me narrow down the color choices from the 4 million paint colors out there (and the crazy names!) to three.  I didn’t want to live in a box of crayons, though I love color.  Bob was happy to paint once more, but he drew the line at repainting every year.

Bonnie took charge and I could relax.

It hasn’t been easy.  Who knew there were so many different kinds of sinks?  One bowl, two bowls, lower center division so you can wash large pans?  Then you get into how many holes do you want for faucets and dispensers.  One?  Two?  Three?  And what do you want the holes for?  Soap?  Hot water?  Two controls for water, or one?  Do you want a sprayer?  If you want a sprayer, do you want it separate or part of the faucet?  Bonnie is a superhero.  Who knew there were all of these options and decisions?

Our home was built in 1996 and our sink is larger than normal, and we couldn’t have gotten one from Lowe’s anyway. No one sells a sink that fits the hole in the countertop.  A new sink with countertop modifications would have set off my husband’s defibrillator.  The best option was to use the old sink with its three holes and replace the faucet and sprayer.

Bonnie’s strategy was brilliant.  She sent me no more than five choices for anything.  This was more manageable than the 10,478 on build.com.  I chose one and then we had to figure out what to do with the rest of the holes in the sink.  That was relatively easy.  A hot water dispenser and a soap dispenser will fill in these other holes.  A piece of cake.

Compared to the sink, the cabinets were easy even though the cabinets themselves had been discontinued.  Bonnie had a super cabinet maker who was able to replicate everything.  No problem.  He could also remove our trash compactor and  give us additional cabinet space.

We received Bonnie’s bill for January today, and it took her only 5.5 hours to do what it would have taken me weeks to do.  She’s a pro.  She’s allowed me to focus on what I do best, growing my business and loving my family.  It has been stress-free.

I believe in design.  This isn’t a paid announcement or commercial of any kind, but just an affirmation following a bad experience fixed by a good designer.  It is an affirmation of friendship and respect for someone who knows what she is doing.  It is a statement of respect for a profession whose members provide a great benefit to their customers.  As I have told my children many times, just because you can doesn’t mean you should.  A good designer can save time and money.

Disaster averted.

 

 

The Downs and Outs of a Flexible Spending Account

It sounds good, right?  To be able to pay for your health care expenses with pre-tax dollars?  Then you find out, through experience after experience, that they will do everything possible to avoid reimbursing you.

Disclaimer:  My experience applies only to Ameriflex.  My husband’s FSA was with another company, and it was fabulous.  It was easy and fast.

My experience is with Ameriflex, and I will not sign up again.  I have spent hours uploading the insurance EOB’s from the various doctors’ offices.  Claims have been denied because the EOB is too faint for them to read.  Seriously?  It is uploaded, directly from the insurance company’s website.  I see them just fine.  I’ve had claims denied because “there is no date of service on the EOB”.  Seriously?  I’ve highlighted the date of service and sent it to them.  I’ve had claims denied because the dates of service don’t match.  Okay, this is a simple error.  I’ve corrected it and sent them back, and they still aren’t being paid. Maybe I paid the bill on a different day than the date of service.  Which date do they want?  Neither seems to satisfy them.

Try calling customer service.  You think they want to be helpful? No.  Getting a direct answer to every question I asked was like pulling teeth.  I’ve had more productive discussions with my cat.

Lawrence Hutton once said, “Whatever you are be a good one.”  This quote has been attributed to Abraham Lincoln, although there’s no evidence that he said it.  This would be good advice for Ameriflex.  I’ve exceeded my frustrations with them, two consecutive years.  I won’t make this mistake again.  I’m not alone in my frustrations.  Since I first posted my negative experience on Facebook, I heard from 38 other people who had experienced the same frustrations.

So.  If you have tons of free time to waste and you desperately need the $2500 reduction in the amount of income reported to the IRS, then Ameriflex is the FSA program for you.  But the value of my time far exceeds any tax advantages this might give.  They still have $1437 that I am contributing, but at this point, given that it takes over one hour to get reimbursed $9.80, the opportunity cost is makes this a negative.  I might as well walk away from my $1437 and be done with it.

Don’t do it.  If you are a human resources professional, look for a better company.