Category Archives: business

The Saga of the Missing Cat

In anticipation of my husband’s birthday party and 100 guests walking in and out of our home, we decided to board our cats with Plantation Animal Hospital, the veterinarian we had used for over three years in Macon, GA.  You can imagine our surprise when, on Friday afternoon, someone from the vet’s office called and asked us to come as soon as we could.  She was apologetic when she explained one of our cats, Chanel, had escaped.  The person who was moving the cats from their individual crates to the kennel had left both crates open, and at the same time had left a door to the outside propped open with a rock.

Chanel always tried to escape outside and this was exactly the reason we had decided to board them.  They would be safe, right?  Wrong. We made our way to the vet’s office and walked all around outside, calling Chanel and looking for signs of her.  Heartbroken, we went home after an hour of futile searching.

By Saturday afternoon, we were frantic and had exhausted our search efforts.  We posted photos and notices on social media and animal rescue sites, but we heard nothing. At 2:00 p.m., my very sad daughter posted a negative review on the veterinarian’s website, and got an immediate response:  they had found our cat and she was secure inside.  Soon after, I got an apologetic email from one of the vets, Dr. Susan Howard. It would be too little, too late.

Early Monday afternoon, my husband went to pick up the cats and bring them home.  You can imagine his surprise when our grey and white female cat had been transformed into a black male cat!  Surprise quickly turned to anger.  I was on a plane already for a business trip, so I was of no use.  All I could do was worry.  How could this be?  I had sent them photos of the cat.  They had records of the cat, so how could they confuse a black male with a petite grey female cat?  Had anyone even seen our cat?   Don’t cats have medical records?  Especially when this has been her vet for over three years and she had been boarded in the past?

We had two cats at the time, Chanel and Valentino. I had Chanel from the time she was a kitten and I inherited Valentino as an older cat, from my cousin, and he was not my favorite cat.  I had him only because my cousin’s dog kept trying to eat him, and I took him to keep him from going to a shelter.  But we never connected.  One of our grandsons said we needed to respect him anyway, because he was a cat. I could have dealt with losing Valentino, but not Chanel.

 On Monday night, four days later, and we still had no Chanel and no answers.  Chanel is the best pet I’ve ever owned, with the possible exception of my horse, and I was so angry.  Two weeks passed and still no answers.  Animal rescue groups shared my blog post and Plantation Animal Hospital blocked me on Facebook and Twitter.   My friends persisted in sharing “wanted” posters and in calling the vet.  I was heartbroken.  The vet used my photo and made a reward poster, which was shared throughout the area.  $500 for my cat.  They needed to do that.

Three weeks after Chanel disappeared, someone found her and claimed the reward.  She weighed less than 5 pounds.   The vet gave her IV fluids and checked her thoroughly.  We were finally able to bring her home.

This sounds like old news, and maybe it is, however just this past week I have had two friends who have had bad experiences with this same animal hospital.  I’ve had other friends whose cats have been lost by vets.

We’ve since found another vet that we like and Chanel seems okay with him.  The office is nice and they get us in fast.  I like them.  Two years later and we still don’t board Chanel when we travel.

I wish I could tell you how to find a good vet.  Get recommendations from trusted friends and read the reviews online.  Meet the doctor and the staff and ask questions.  Veterinarians are so specialized now and make sure the doctor you choose is comfortable with your breed.  You and your pet should both be comfortable.

What an experience!

 

Revising my father’s eulogy

I began the eulogy by saying the Webster Marlowe his friends in Palatka knew was not the same man I knew as my father.  I think I truly believed that until last Sunday, before I received a call from Patty.

Sunday started out like any other.  We woke up, showered, and went to choir rehearsal at Christ Church.  It should have felt good but it didn’t.  I didn’t feel right.  I wasn’t happy to be there.  It wasn’t anything particular; I knew the music and I love our choirmaster, but I just felt off.  I got the car keys from my husband and told him I would see him after church.  He was concerned, but I told him I was okay.  I just needed some time.   I needed to be.

I went out to the car and as soon as I opened the door my cell phone rang.  It was a number from Jacksonville, Florida, so I assumed it was Mayo Clinic or something.  Normally I would decline the call, but I hit the button and said hello.  The caller said she found my name when she was searching online for my father, Webster Marlowe.  Patty had been on a trip to Haiti with him and she found my blog post.  She said her plan was to build a hospital in Haiti with Daddy’s name on it.  She said she was honored to have helped him.   She talked of his hard work and his compassion.  The more she talked the harder I cried.  Then she gave me the phone number of another of Daddy’s friends, Donnie.

Donnie opened my eyes.  I knew my dad as an entrepreneur, a business owner, and as a person who was highly creative, but I never connected this with the man who seemed to be obsessed with Haiti. When I heard the story, though, I knew. It clicked.  Daddy was never one to turn down someone in need.  If a problem needed solving, Daddy would figure out how.  My mother reminded me how he once fixed an oil leak on our Cadillac by running a hose from the leak back into the engine.  My dad could fix anything.

On his first trip to Haiti, his job was to do handyman type work for the Baptist church.  He was to fix broken hinges and rehang doors; he was to do anything that required a hammer and a saw.  As he was working, a man approached with a wooden leg and carrying a piece of wood.  “Can you help me with a new leg?“ the man asked.  Daddy told him he didn’t know anything about that, but the man insisted that with his hammer and saw, Daddy had all the tools he needed.  The next morning Daddy was met by a larger group of amputees, each carrying wood and asking for help.  Webster Marlowe did not know how to say no to anyone who needed help. I’ve known this my entire life.

 

Donnie taught my dad how to use composites to make the legs and introduced him to a prosthetist in Gainesville who could help train him.  Someone else donated titanium.  Titanium! I introduced him to a prosthetist in Georgia, though I was never crazy about Daddy going to Haiti.  The demand grew and over the next 20 years, Daddy fixed and replaced all kinds of legs. He would get emotional as he talked about people who had worn out their legs, children coming back when they had outgrown their legs, and especially when he talked about how the demand outweighed his ability to supply.

While the Webster Marlowe of Palatka didn’t wear suits to work and didn’t drive the latest cars, he really was the same compassionate and caring man whom I called Daddy.  I’m closer to understanding why he was so drawn to Haiti, but I’m not quite there. What I do know is that my dad was a remarkable individual throughout his life, and maybe that is enough.

#MeToo No More

From the beginning of my aviation career, I dealt with unwanted advances.  I’m reluctant to talk too much about it in my blog, because I just don’t want to ruin anyone’s life.  Maybe people have changed.  Maybe I’m just a wimp.  I am definitely going to talk about it in my book, but not here in my blog.

A few days ago, we got a death notice from the Delta Air Lines retired pilots network, and the person who died was truly one of the most obnoxious people I’ve ever met.  As I read his obituary, I wondered whether this was the same person whom I banished from my flight school and did everything possible to avoid at Netjets.

Let’s call him Steve.  The first time Steve came into the flight school in 1997, he was wearing a flight suit.  His smile was more like a leer than a friendly greeting and he had dog breath.  “You must know who I am,” he said.  No, I really didn’t, and based on this greeting I didn’t want to know who he was.  “Maybe I can take you out to dinner tonight.”  No, not in this lifetime he wouldn’t.  It wasn’t just his bad breath that was revolting.  It was the lewd and lascivious way he looked at me and how he couldn’t keep his eyes on my face.  I declined and said a silent prayer of thanks when my phone rang.  I ran into my office.

He always found reasons to come into the school.  We had a deli inside the flight school, the only food concession on the field.  We were also required by our lease to have a retail shop for charts and pilots supplies.  Most days I was able to escape, either by going flying or taking a phone call in my office.  Eventually, however, our paths crossed and I couldn’t escape.  Everyone else was out flying and I was manning the front desk.  In came George.

I’ll leave out the details but I ended up speaking with a member of the Airport Authority. I told him what had happened.  This is where I was at an extreme disadvantage.  This individual had greater status than I had and was highly respected.  He was connected with literally everyone.  It would be my word against his, and I could potentially lose a large block of business and  even my access to the mechanics.  But I wouldn’t compromise.

Soon he disappeared.  I began to relax.  Maybe he had found a new target for his crude behavior. I didn’t give him another thought.  He was gone and I was safe.

Or so I thought.  Three years later I was an airline pilot and was on the ramp at Teterboro.  By now I was accustomed to the bad behavior of a lot of pilots, and there he was in New Jersey.  In one of Nelson DeMille’s books, he said the only difference in pilots and pigs is that pigs don’t turn into pilots after two beers.  In George’s case, it didn’t even take one.  Right there on the ramp, he greeted me like we were old friends.  I was polite until he grabbed my tie and said, “You need a good man to show you how to tie this thing.”  I slapped his hand away and walked back into the FBO.  I did not report him.  All I wanted to do was fly.  I could handle this.

We would periodically cross paths on the road but he was based in Savannah and I was based in Atlanta, so it was infrequent.  “Another empty kitchen” was his favorite line.  Eventually enough flight attendants complained about him and he was let go from the airline.  I didn’t give him another thought until I read his obituary.

Maybe he turned his life around.  Maybe his children are responsible adults.  Maybe he is remembered as a loving husband and a loving father and grandfather.  He was apparently active in his church and in multiple community organizations.  Whatever.  I wish his family the best, but I will breathe a sigh of relief and  gratitude that I can go with Bob to Delta Retired Pilots activities and know I won’t run into this creep, ever again.

#MeToo No More.

Winning the Lottery

I won the lottery this week. Not the Georgia Lottery, but one even better than that.  I’d have to play the lottery to actually win, and I can’t really see the value in that.

This week, I got to spend time with my mom, I introduced one of our grandsons to one of our favorite books, I had a picnic with a new friend, I started physical therapy for my knee, I went on a walk with another new friend (or I tried), I saw a movie with Michael, AND I made another new friend.  The icing on the cake was finding out I could go to college in Georgia for free.  Age does have its privileges.  Can you imagine a better week?

Let’s start at the beginning.  My mom is always fun and anyone who knows us knows we love road trips.  We just came back from a successful road trip with Sloan, another grandson, and he liked our habit of listening to audiobooks on the road. With Jacob, a somewhat reluctant reader, we chose “Skink, No Surrender,” by Carl Hiassen.  Carl Hiassen is one of our favorite authors and even his books for young readers keep us entertained.  Jacob laughed the entire trip and even asked to turn on the phone when we got inside. He couldn’t get enough!

We got home Tuesday evening and on Wednesday morning I had an appointment.  This was where I met my new friend, Mike, in the most unlikely place. We had already talked on the phone and I knew he was very helpful, but when we met in person we clicked.  You can never have too many friends.  He’s a smart guy, a social worker, and I’m adding him to our Boxing Day party list.  Not just everyone goes on that list!  Thank you, Mike.  I never expected to find a new friend that day, especially when the next lady who came in acted like I was some kind of nut case.

This was a very quick trip and I’m on a diet so I got three barbecue sandwiches that I intended to ration carefully.  I ate one for supper on Tuesday and I knew both needed to be eaten on Wednesday, but there was no way.  When my friend Lawrence said the magic words, I suggested a picnic on Wednesday.  The weather was perfect and we ate under a big tree at Wesleyan College.  The company was outstanding, even though we were both eaten up by ants and I’m still itching.  If you know me very well, you know I don’t share my barbecue sandwiches with just anyone, so you know Lawrence must be a very special friend.

Paige Parker is the best physical therapist in the world.  If anyone can help my knee, Paige can.  She worked miracles with my shoulder.  I’m highly motivated, but she pushes.  I’m optimistic.  Getting an appointment brightened my mood.

The best laid plans don’t always work out, and the rain prevented my walk with Hal.   I have so much respect for Hal Brickle and his work with the weekend lunch and I couldn’t wait to walk with him, so off we went. We got to the stop sign, and down came the rain.  I hobbled back to the car and he ran a little faster.  J

As I said, the icing on the cake was finding out I can go to college for free at state schools in Georgia. I’m particularly interested in the history program at Middle Georgia College, perhaps the music program there, the theatre program at Georgia College in Milledgeville, or if I’m really serious about studying, economics at Georgia State University.  For $49 per course, I can even go to Emory University.  I could get a BSN at Middle Georgia College, but I think I’m over that.  I think I want to do something FUN!  I may be the only person, though, who thinks public policy and economics sounds like fun.

First, though, let’s get some money coming in on a more regular basis. But this has certainly been a fun week.

Tribute to an old friend

IMG_0109His name doesn’t matter.  I found an old resume of mine, and I’m talking really old, and he was listed as a reference.  We lost touch at least 33 years ago, but this dear friend was important enough to have been listed on my resume on my initial job searches in Atlanta.  He didn’t want me to move.

As soon as my mother reads this, she is going to call me.  “Who are you talking abou?”  I’m not going to tell her.  I’m not even going to talk about it any further.  I’m going to savor the memory of this friendship, 30+ years ago, and remember fondly a larger than life person who passed away in 2016.  Some memories should just be savored and maybe woven anonymously into a book or something.

Our first meeting was not was by chance.  Someone recommended I contact him.  He was a valuable resource.  He restored my self confidence and opened doors I couldn’t have opened alone.  I was in awe of him.  He couldn’t believe I was a commercial pilot and flight instructor, plus a nurse, and he respected my intelligence.  He was kind and generous and a gentleman.  I was vulnerable but he did not take advantage of that.  He was older but he treated me as an equal.  He respected my opinion.   He introduced me to jazz.

So many fond memories!  His faith in me empowered me and helped make me become the person I am today.  I wouldn’t be where I am today without him.  I will always remember that.

I found his obituary last night.  He was preceded in death by his wife of 27 years.  She came along 5 years after I left so I didn’t know her, but I wish I had. He was a good person  was well remembered by all.

Rest in peace, my friend.

The Saga of the Sink, or Why I Believe in Design

Anyone who knows me well knows I have a low threshold for certain normal things.  I can handle a jet or a DC-3 losing an engine, but household things confound me.  What to wear is a huge decision.  I’m not good at it. I am easily overwhelmed by choices and decisions that a normal person might easily make, or even enjoy making.  I enjoyed these decisions when we built our last home, but we’ve moved to Macon and life has changed. I know my limits.

It was a leak in the kitchen faucets and mold that sent me over the edge.  I was calm at first, as we cleaned everything out of the cabinet.  I thought this was a repeat of our last leak, which was covered by our insurance, so I called that contractor.  The guy came out, removed the kick plate under the cabinet, and our sink fell down.  The contractor immediately denied responsibility and said this was a different leak.  I didn’t feel like fighting but when the sink crashed down, I lost it.

My husband is the kindest, most patient person in the world.  He took charge.  When we got to Lowe’s to find a replacement sink and faucet, there were too many choices. My eyes glazed over and Bob sensed a meltdown in my future. “You know, we should just call Bonnie.  She’ll know what to do.”  I married better than I deserve.

Bonnie Dowling is my friend.  We met at church and I trust her.  She has transformed our home and has saved us money.  She’s saved me time and my sanity.  She is a stunning individual, beautiful inside and out.  She’s smart and she’s talented, and she is always color coordinated.  I wish I had that talent. I trust her.

I believe in interior design.  I’ve tried doing things on my own, but Bob repainted the master bath three times in three years.  That’s pushing the limits of a very good and patient husband.  Bonnie helped me narrow down the color choices from the 4 million paint colors out there (and the crazy names!) to three.  I didn’t want to live in a box of crayons, though I love color.  Bob was happy to paint once more, but he drew the line at repainting every year.

Bonnie took charge and I could relax.

It hasn’t been easy.  Who knew there were so many different kinds of sinks?  One bowl, two bowls, lower center division so you can wash large pans?  Then you get into how many holes do you want for faucets and dispensers.  One?  Two?  Three?  And what do you want the holes for?  Soap?  Hot water?  Two controls for water, or one?  Do you want a sprayer?  If you want a sprayer, do you want it separate or part of the faucet?  Bonnie is a superhero.  Who knew there were all of these options and decisions?

Our home was built in 1996 and our sink is larger than normal, and we couldn’t have gotten one from Lowe’s anyway. No one sells a sink that fits the hole in the countertop.  A new sink with countertop modifications would have set off my husband’s defibrillator.  The best option was to use the old sink with its three holes and replace the faucet and sprayer.

Bonnie’s strategy was brilliant.  She sent me no more than five choices for anything.  This was more manageable than the 10,478 on build.com.  I chose one and then we had to figure out what to do with the rest of the holes in the sink.  That was relatively easy.  A hot water dispenser and a soap dispenser will fill in these other holes.  A piece of cake.

Compared to the sink, the cabinets were easy even though the cabinets themselves had been discontinued.  Bonnie had a super cabinet maker who was able to replicate everything.  No problem.  He could also remove our trash compactor and  give us additional cabinet space.

We received Bonnie’s bill for January today, and it took her only 5.5 hours to do what it would have taken me weeks to do.  She’s a pro.  She’s allowed me to focus on what I do best, growing my business and loving my family.  It has been stress-free.

I believe in design.  This isn’t a paid announcement or commercial of any kind, but just an affirmation following a bad experience fixed by a good designer.  It is an affirmation of friendship and respect for someone who knows what she is doing.  It is a statement of respect for a profession whose members provide a great benefit to their customers.  As I have told my children many times, just because you can doesn’t mean you should.  A good designer can save time and money.

Disaster averted.

 

 

Mindfulness and Intentionality

 

The holidays are a perfect time to think about mindfulness and intentionality. It is easy to get caught up in buying gifts for people who don’t need anything, resulting in spending valuable time and money on things that aren’t important. Mindfulness allows us to enjoy the holidays through our presence, without the undue pressure of juggling what is important and necessary with what we feel we need to do. Intentionality allows us to make the important decisions and weigh the cause and effects of our decisions.

The simplest way to think about being intentional is doing the right thing for the right reason. Being intentional means making decisions that lead you towards the intended outcome. It is drawing on your inner strength to make choices that are right, in a purposeful and deliberate manner. It is weighing the pros and cons before making a decision, and choosing to be an active participant in life. I know my decisions may not be right for everyone, and that is okay. I accept responsibility for my life and my decisions, and I am aware of how my decisions will affect others. I recognize that I do not live nor work in a vacuum and that actions and decisions have consequences, therefore I act intentionally and consider all outcomes.

Part of being mindful is paying attention and being present. Mindfulness involves the deliberate attention to what is going on around with you. It is being aware of the people around you and recognizing their worth. It involves looking at people in a nonjudgmental way and accepting everyone for who they are. This is actually one of the most important lessons I learned from my father, who taught me to treat everyone as if he or she was the most important person I had encountered that day. As Mayo Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Being present and treating the people around you as if they were important is the first step in building the solid relationships that will help you be personally and professionally successful.

There are consequences to every decision you make and some of your professional decisions can have a profound influence on your personal life. I made the decision to sell my business and pursue a doctorate, but I gave little thought to how it would change our lives, even the lives of my adult children. The demands on my time virtually eliminated any normal family time for the next three years. While none of us now regret my decision, there were times when everyone had to make sacrifices. I left a lucrative corporate job to teach, and that has resulted in lifestyle changes. I wish I had involved my husband more in my decisions, as he was the one who had to bear so much more of the workload at home. Sometimes the tough decisions and the results can be hard to swallow, but if you are deliberate in your thinking and consider all angles, the tough decisions may be a little easier.

We’ve just come through a very difficult political election. Many of us have not been mindful in things we’ve said and the conclusions we’ve drawn, and some of us have been unfair to people who are close to us. There have been articles about people who dreaded Thanksgiving dinner yesterday, and others about acceptable topics for discussion. My hope is that we can come together and approach the future with both mindfulness and intentionality, and heal some of the hurt of the past 18 months.